Frequently Asked Questions

Where are you located?
We are located in Hong Kong

Do you sell retail?
No we wholesale and distribute...

What do you deal in, GSM or CDMA phones?
We are currently dealing in GSM phones only.

Are the phones unlocked?
Yes, we sell unlocked phones and never locked phones.

How to place an order?
You can place an order by sending order details to sales@5cell.com.

Is there a minimum order?
yes, there is a minimum order it depends on the model and availability of stock.

What payment methods do you accept?
We accept wire transfer (T/T).

What currency do you accept?
We exclusively accept US Dollars.

When will my order be shipped?
In stock items will be shipped usually within 1 – 2 working days after payment received, preorder items may take up to 3-4 working days.

Do you deal in refurbished phones?
Yes, we are experts in refurbished phones, we have large inventory for top grade refurb phones. This includes leading brands like blackberry, Sony Ericsson, Motorola etc… contact our sales for special offers and deals.

Do you buy used phones?
Yes we do, we buy used phones in large quantities please send us your offers to purchase@5cell.com.

Do you have 850mhz phones?
Yes we have more than 200 models of 850MHz from high-end to low-end in our inventory, we can supply large quantities at unbeatable prices contact our sales for more info.

Is refurbished phones quality good?
We maintain our quality in a way that we are the end-users, please visit our product section to view our refurbished phones. We believe that the quality speaks.

Do you deal in accessories?
We don’t deal in accessories, but our Affiliate – Accesocell is wholesaling and distributing accessories. You may contact them via email – info@accesocell.com.

Is it safe to order through 5 CELL?
Yes, 5 CELL is registered company in Hong Kong, Congo and Zambia and verified member of The Wireless Association Vendor Verification system. This means as a member we are considered to be in good standing within the wireless business community.

My question is not answered here!
For any further information please contact us via completing our contact form.